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Why am I seeing an old version of an image?

In order to speed up web browsing, web browsers are designed to download web pages and store all of the files associated with the pages locally on your computer's hard drive in an area called "cache". This cache contains all of the images, JavaScript files, downloads, cookies and more of every page you visit stored in the Temporary Internet Files folder.

When you visit the same page for a second time, the browser speeds up display time by loading the page code and all of the images and referenced file content locally from cache instead of downloading it brand new from the internet. This means that you can possibly see a less than current version of a web pages and this is most often seen when we have updated or replaced an image with a new, updated version but have kept the same file name!

You should periodically clear the cache to allow your browser to function more efficiently, and especially during website design and development projects where you review the same page or site frequently as it is changing and being developed, you must clear your cache frequently by empting the cache or doing a "force refresh" of the content of the page.

If you believe that you have a less than current version of a page, please see the following steps listed below to clear the cache in your browser.

Clear Your Browser Cache using "Force Refresh"

To perform a forced refresh of the content in a page on a PC in Internet Explorer, browse to the page that you need to refresh, and use the keyboard combination Ctrl + F5. This will perform a forced refresh of this single page to pull down all new images, files and code content for the page on screen.

While viewing the erroneous page, Press CTRL and F5 simultaneously to do a Force Refresh

In most circumstances, this will allow you to see the newest versions of the page and content. If it does not, then please continue to option two and clear the full cache of files saved.

Posted: 20.03.2017
Tags:  support

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